Checking Modem Status
Verify Power to Modem.
- Power light is Green.
- Modem is operating on Commercial Power.
- Power Indicator NOT Green.
- Verify power cable is connected securely.
- Verify power to electrical outlet.
- Make sure modem is not plugged into a switched outlet.
- Verify any power strips are turned on.
- If the strip has an internal breaker.
- Bypass power strip and plug directly into outlet if required.
- Verify any UPS units are functioning normally.
- Bypass UPS and plug directly into outlet if required.
- Power Indicator is Flashing.
- Indicates modem is running in Battery back up mode.
Verify Modem is Online:
- Online Indication:
- DS, US and Online lights are Green.
- DS light is On.
- Downstream signaling is connected.
- US light is On
- Upstream signaling is connected.
- Online light on On.
- Modem is online with network.
- Offline Indication.
- Online light is Flashing or Out.
- Note which lights are Solid Green.
- Note which of the lights are blinking:
- DS Light Flashing.
- Downstream Signaling is trying to connect.
- US light is Flashing.
- Upstream Signaling is trying to connect.
- Note which of the lights are out.
- Contact Technical support for repair.
Telephone Line Indicators:
- Tele light is solid green.
- Telephone line is Idle (On Hook).
- Tele light is flashing.
- Line is Active (Off Hook).
- Tele light is out.
- No active line.
- or Line is disabled.
Battery Indicator:
- When AC power indicator is on.
- Battery is Good or Low when Solid Green.
- Battery is Missing when Off.
- Battery is Bad when flashing.
- When AC power indicator is flashing.
- On Battery Power when Off.
- Battery is Low when Flashing.
Link Indicator:
- This indicator is only used when the modem supplies High Speed Internet.
- In most cases this light wll be out.
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