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Network Quality

Tech SupportRepair Rates:

To avoid unnecessary service charges, please follow the trouble shooting guides in this section.

Residential Customers:

  • Service Electric Telephone LLC is not Tariffed to work on Residential Inside Wiring.
  • It is recommended you contact a Qualified Electrician to make repairs, replace or install Residential Inside Wiring.

Business Customers:

There is no billing to the subscriber for the following:

  • The problem is at the Telephone Modem (MTA).
  • The Problem is with Service Electric Telephone's Transport Equipment.
  • The problem is located in Service Electric Telephone's Network.

If a trouble is reported and it is Customer Owned Wiring (COW):

  • $50.00 Service Charge
    • If no trouble is found at the Network Interface Device (NID)
  • Basic Service Rate:
    • $105.00 per hour plus materials (Effective October 28th, 2015)
      • If subscriber wants Ironton Telephone to work on the inside wiring while a technician is there.
      • Billing is calculated in 1/4 hour increments - minimum of 1/4 hour
  • Advanced Service Rate:
    • $150.00 per hour plus materials (Effective October 28th, 2015)
      • If subscriber wants Ironton Telephone to send a specialized technician to work on Special Circuits or other specialized equipment.
      • Billing is calculated in 1/4 hour increments - minimum of 1/4 hour

If a trouble is reported and it is Customer Owned Wiring (COW):

  • $50.00 Service Charge.
    • If no trouble is found at the Telephone Modem (MTA).
    • If the problem is proven to be a Customer Owned Equipment Problem which the customer will repair.

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