Repair Rates:
To avoid unnecessary service charges, please follow the trouble shooting guides in this section.
Residential Customers:
- Service Electric Telephone LLC is not Tariffed to work on Residential Inside Wiring.
- It is recommended you contact a Qualified Electrician to make repairs, replace or install Residential Inside Wiring.
Business Customers:
There is no billing to the subscriber for the following:
- The problem is at the Telephone Modem (MTA).
- The Problem is with Service Electric Telephone's Transport Equipment.
- The problem is located in Service Electric Telephone's Network.
If a trouble is reported and it is Customer Owned Wiring (COW):
- $50.00 Service Charge
- If no trouble is found at the Network Interface Device (NID)
- Basic Service Rate:
- $105.00 per hour plus materials (Effective October 28th, 2015)
- If subscriber wants Ironton Telephone to work on the inside wiring while a technician is there.
- Billing is calculated in 1/4 hour increments - minimum of 1/4 hour
- $105.00 per hour plus materials (Effective October 28th, 2015)
- $150.00 per hour plus materials (Effective October 28th, 2015)
- If subscriber wants Ironton Telephone to send a specialized technician to work on Special Circuits or other specialized equipment.
- Billing is calculated in 1/4 hour increments - minimum of 1/4 hour
If a trouble is reported and it is Customer Owned Wiring (COW):
- $50.00 Service Charge.
- If no trouble is found at the Telephone Modem (MTA).
- If the problem is proven to be a Customer Owned Equipment Problem which the customer will repair.