Sip Service Support
While it is recommended to use a qualified electrician or telephone technician for installation, troubleshooting and/or repairs, you may follow the steps listed below to troubleshoot on your own.
Please note the CAUTIONS before attempting any repairs.
SIP Devise Troubleshooting:
By finding the source of the problem, you will know whom to call to have the problem repaired.
- Check your Internet Connection.
- If your Internet Service Provider (ISP) is experiencing a service interruption, your SIP Services will not work as well.
- Contact your Internet Service Provider (ISP) for support.
- Check the connections to the SIP devise.
- Make sure the Patch Cable is connected to the Internet jack on the SIP Device.
- Analog Telephone Adapters.
- Refer to - "Analog Telephone Adapters (SPA)".
- Yealink IP Telephones.
- Refer to - "Yealink IP Phones".
- Analog Telephone Adapters.
- Make sure the Patch Cable is connected to the Internet jack on the SIP Device.
- Check the SIP Device for an IP address.
- Most SIP Device use DHCP to connect to the sites LAN.
- Verify the Switch and Firewall are functioning correctly.
- Contact your IT professional if required.
- Analog Telephone Adapters.
- Yealink IP Telephones.
- Refer to - "Yealink IP Phones - Phone Status".
- Most SIP Device use DHCP to connect to the sites LAN.
Registration Issues:
- Verify Firewall & Router settings.
- Disable SIPALG.
- Verify Authentication Settings.
- Authentication provided in welcome letter.
- Contact Technical support for verification if required.
- Account ID.
- Service Password.
- Password is case sensitive.
- Authentication provided in welcome letter.