Service Electric Telephone Company Repair Services

Before You Call:

• Check your cable television service.
  • Your telephone service is powered by Service Electric Cable TV & Communications Fiber and Cable network.
• If your cable is working please, follow the troubleshooting pages provided to help our customers at the Repair Service Main Page before calling Service Electric Telephone LLC.
  • Our Customer Service Representative will ask you if you checked for dial tone at the Network Interface Device (NID) before dispatching a technician.
    • The Customer Service Representative may also help you determine where the problem is.
  • If no trouble is found at the Network Interface Device (NID) a $50.00 Service Charge will be billed for the visit.
    • The Service Technician will advice the customer on his/her findings.
    • If the customer is not home he/she will tag the door.
• If your cable television service is not working, please call Service Electric Cable TV & Communications at 1-800-232-9100. Please notify the Customer Service Representative that the Cable service is not working and you are also a Service Electric Telephone customer.

If your telephone is not working, please follow the steps listed in Diagnosing Problems to see if the problem is in the telephone, inside wiring or in Service Electric Telephone Company's network. By finding the source of the problem, you will know whom to call to have the problem repaired.

Note: Service Electric Telephone Company does not repair third party telephone equipment. A service fee will be charged for a problem to telephones or related equipment if you call us to your residence or business.

• If you are having problems making long distance calls, please contact your long distance company.
  • Service Electric Long Distance Customers Please Call (610) 841-4101 for assistance.
• If the problem is with the lines outside of your home or business, Service Electric Telephone LLC will resolve it promptly, and in most cases without cost to you.
• If the problem is with the inside wiring or jacks you may do the following.
  • Make your own repairs.
  • Have an electrician, contractor, or another party make the repairs.

The responsibility of maintaining the inside wiring may not be yours if you reside in an apartment, dorm, condo, co-op, nursing home or other group living facility. Please contact your landlord or manager to determine responsibility.