NEW USERS

Getting Started:

Call answering starts working as soon as you subscribe by answering callers with a standard greeting and storing their messages for you. You can listen to your messages from your own phone simply by calling the system access number. To play, keep, or delete your messages, See "Playing your messages." When you use call answering for the first time, you may hear an optional tutorial which helps you set up a password and a personalized greeting.

Setting up your mailbox:

If you wish to record your own greeting or if you will be calling in for messages from other phones, you will need to set up a personalized mailbox.

Access your mailbox by calling the system access number. See 'Accessing your mailbox'; use the section 'From your own phone with no password.'

Create a password if you want to retrieve your messages from other locations. See 'Creating or changing your password.'

Recording a personalized greeting if you do not want to use the standard greeting. See 'Recording a personalized greeting.'

After you are familiar with the basics, you can explore the many convenient features available with call answering.

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ACCESSING YOUR MAILBOX

You access your mailbox so that you can listen to your messages, record your greeting, or create a password. You can access your mailbox from your own phone, or from any other touch tone phone.

Access Numbers:

All customers except for Hellertown:

610-799-0021

For Customers in the 570 Area:

Dial *82 or call 610-841-0021

For Hellertown Customers with Exchanges:
(484) 851, 852, 853, 856, 858, 859
(610) 456, 748, 838

610-841-0021

From your own phone with no password:

If you have not yet assigned yourself a password, you can only access your mailbox from your own phone.

Call the system access number. No mailbox number or password. (You hear the mailbox summary)

From your own phone with your password:

1. Call the system access number. (You hear a prompt asking you to enter your password.)

2. Enter your password.

3. Dial: # (You hear the mailbox summary)

From another phone with your password:

1. Call the system access number from any touch tone phone. (If you are asked for a password, press #, then proceed to step 2)

2. Enter your mailbox number

3. Press #

4. Enter your password.

5. Press #

From another phone using your phone number:

1. If this option is available on your system, call your own phone number from any touch tone phone.

2. Press #

3. Enter your password

4. Press #

Accessing a family or group sub mailbox:

To access a sub mailbox, you use the same system access number as the main mailbox, then your private password for your sub mailbox.

1. Follow the steps for accessing a mailbox from your own phone or from any touch tone phone.

2. When prompted for your password, enter your personal password for your sub mailbox.

Accessing a family or group sub mailbox:

To access a sub mailbox, you use the same system access number as the main mailbox, then your private password for your sub mailbox.

1. Follow the steps for accessing a mailbox from your own phone or from any touch tone phone.

2. When prompted for your password, enter your personal password for your sub mailbox.

Unsuccessful mailbox access:

If you make a mistake while accessing your mailbox, you will hear a help prompt telling you what to do. After several unsuccessful attempts, you will be disconnected.

Unsuccessful mailbox access:

When you are finished using call answering, you can hang up. If you do not want to hang up, but would like call answering to disconnect (so you can make a second call), Press * * at the main menu.

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Playing your messages

Your phone may have a message-waiting light to indicate new messages, or you may hear a special dial tone when you pick up the handset. When you play your messages, you hear new messages first, followed by stored messages.

Playing you messages:

To play your messages, first access your mailbox. Your messages may play automatically, if so go to step 2.

1. Press 1

2. After or during each message that plays, you can replay, keep, delete, or save it as new.

To replay the message, press 1

To keep the message, press 2

To delete the message, press 3

To save it as new, press 4

To return to main menu, press *

Note:

Before you hang up, you can change a deleted message to a kept message by pressing 2 during the message.

Reviewing your messages:

At any time while playing a message you can perform these actions.

To skip back press 7

To Pause press 8 to resume press 8 again

To skip forward press 9

To decrease volume press 54

To increase volume press 56

To play the message envelope press 51

Redirecting messages to or from a sub mailbox:

1. To redirect a message to or from a sub mailbox after playing the message or its environment, press 4 then 6.

2. Enter the mailbox or sub mailbox number to which you want to redirect the message, then press #.

Emptying your mailbox:

1. After accessing your mailbox, press 1 on the main menu to start playing your messages as usual.

2. Press 3 to delete each message as you come to it.

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Creating or changing your password

You need a password so that you can access your mailbox from any touch tone phone. Without a password, you can only access your mailbox from your own phone. Your password protects the security of your mailbox.

Creating or changing your password:

To create or change your password, first access your mailbox.

1. Press 9 on the main menu to select mailbox setup.

2. Press 2 to create or change your password.

3. Enter your new password using the telephone keypad, then press #.

4. Enter the same password again, then press #,

When your password has been successfully changed you are automatically returned to mailbox setup.

Changing a sub mailbox password:

If you have a sub mailbox, you need a password for the sub mailbox.

1. Access your sub mailbox using the existing password.

2. Follow the steps above for creating or changing a password.

Note:

The main mailbox owner creates the first password for the sub mailbox; see 'Sub mailbox setup'.

Choosing your password"

Your password may be any series of up to 16 numbers.

If your password is too long, you will hear a help message telling you to try again.

You cannot use the characters # and * in your password

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Recording a personalized greeting

You can record a personalized greeting, including information such as your number or name, or you can use the standard greeting supplied with call answering, which does not contain any personal identification.

To record a greeting, first access your mailbox:

1. Press 9 on the main menu to select mailbox setup.

2. Press 1 to record a greeting.

3. Press 4 to start recording.

4. Press # to end the recording.

To play the greeting you recorded, press 1

To re-record the greeting, press 4 to record, then # to end the recording.

To delete the greeting, press 3

When you are satisfied with your recording, press 2 or * to keep your greeting and return to mailbox setup.

Reviewing your recording:

While playing the greeting you record, you can perform these actions.

To skip back, press 7.

To pause, press 8;

To continue, press 8 again.

To skip forward, press 9.

To decrease volume, press 54.

To increase volume, press 56.

Preparing to record a greeting:

Practice the greeting several times until your voice sounds natural. You can play back the greeting and re record it as often as you like until you are satisfied

You may choose to include other information in your greeting. If the greeting is for your home phone, you may choose to leave certain information (such as your last name)

Try to keep the greeting as brief as possible. However, if your greeting is to long or to short, you will hear a help prompt telling you to try again.

You do not have to ask your callers to leave the time and date of their call. Your mailbox will give you this information for each message.

Recording your name:

You can record a personalized greeting, including information such as your number or name, or you can use the standard greeting supplied with call answering, which does not contain any personal identification.

To record your name, first access your mailbox.

1. Press 9 on the main menu to select mailbox setup.

2. Press 3 to record your name.

3. Press 4 to start recording.

4. Press # to end the recording.
To play the name you recorded, press 1
To prerecord it, press 4 to record then # to end the recording

5. When you are satisfied with your recording, press 2 or * to keep your recording and return to mailbox setup.

Note:

You can use all the recording actions listed under Reviewing your recording.

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Call answering and Your caller

Call answering is convenient for your callers as well as for you. If you are busy or away from your phone, callers can leave a message instead of calling again.

Greetings your callers hear:

No answer greeting:

When you do not answer your phone, your callers hear the personalized greeting you have recorded. If you have not recorded a greeting, your callers will hear a standard system greeting.

Full mailbox greeting:

This greeting plays if you have allowed your mailbox to become full and your callers can not leave messages. After hearing your personalized greeting, your callers will be informed that the mailbox is full. They will then be disconnected.

Busy greeting:

This greeting is optional and tells callers your line is busy. It plays first, followed by your personal greeting (if you recorded one). Knowing that you are there allows the caller to leave a more specific message. Check with your service representative to see if busy notification is available on your system.

Caller options.

Leaving a message:

At the end of your personalized greeting, your callers hear a 'beep' tone. This is the signal to leave a message. Your service representative can tell you the maximum length of message your callers can record. To end their message session, callers simply hang up. If callers do not want to hang up, but want call answering to disconnect (in order to make a second credit card call, for example), they can press * *.

Accessing another number:

Callers can be transferred to another number, if this option is available, by pressing 0 before or after leaving a message.

Bypassing your greeting:

Your caller can press # to skip your greeting and go directly to recording a message. This is convenient feature for someone who calls you frequently and does not need to hear your greeting each time.

Mailbox security:

Callers can not access your mailbox unless they know your password. This protects the security of your mailbox.

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Remote notification

The remote notification option informs you of incoming messages by calling you at a phone number or pager number you specify. You call your system administrator to set up or change your schedule and remote numbers.

How remote notification works:

Remote notification:

When a new message is deposited in your mailbox, the remote notification service informs you. You can then access your mailbox to play the message.

If you do not access your mailbox, or if the call is unanswered, remote notification cycles through your list of numbers until the call is answered, disabled, or the maximum number of entry attempts is reached. If the line is busy, remote notification continues to retry that number until the maximum number of retry attempts is reached.

When you answer a remote notification call, you can choose to temporarily turn off remote notification.

Schedule types:

A schedule allows you to define when and where you want to be notified of new messages. You may be able to set up separate schedules for business days and nonbusiness days.

You can also set up temporary schedules which override normal schedules.

Phone numbers and pagers:

You specify the telephone or pager numbers where you want to be notified. You can specify up to three phone numbers per time period.

Tell the administrator if you have a pager callback number or a paging service personal identification number (PIN).

Time Periods:

You may be able to define up to three time periods per schedule. Time periods within a schedule can not overlap and must start and end within the same day.

Turning remote notification on and off:

1. After accessing your mailbox, press 9 on the main menu to select mailbox setup, then press 4 for remote notification.

2. Press 2 to turn on remote notification

3. Press 3 to turn it off.

Answering a call from remote notification:

When remote notification calls you at your remote phone, press 1 to access your mailbox, then play your messages. If your remote number is a pager, go to a telephone to access call answering, then play your messages.

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Simplified call answering

Some call answering subscribers use a simplified version requiring no touch tone commands. System access and greeting change numbers are provided by your service representative.

Retrieving your messages:

Call the system access number from your own phone. No mailbox number or password is required.

Automatic message deletion:

With simplified call answering, kept messages are deleted automatically on a regular basis.

Recording your greeting:

1. Call the greeting change number.

2. When you hear the tone, start to record your greeting.

3. When you are finished, hang up.

Note:

If you decide not to change your greeting, hang up before you hear the tone.

Access from a touch tone phone:

If you call your simplified call answering service from a touch tone phone, you can use all of the features described in this guide. For instance, you can create a password for your mailbox so that you can play your messages while away from your own phone. A help prompt lists your options.